A: A virtual assistant (or VA) is an independent contractor, in most
cases an entrepreneur or business owner who also happens to be a highly
skilled administrative professional. The VA provides administrative,
technical and/or creative support to clients, while operating from
their own fully equipped offices (hence the term "virtual"). Technology
based communications and data delivery are accomplished through
utilization of the Internet, email, instant messaging, telephone, fax
and overnight mail.
The
clientele of a VA can consist of other small business
owners, entrepreneurs, small or medium sized companies, non-profits, busy
executives,or even just busy families and individuals.
Q: Why would I need the services of a VA? A: If you need more time to do other things, like market your business, to coordinate
and send out a direct mail piece, or assistance with a marketing
campaign, a virtual assistant can help. If you require travel
arrangements, event coordination and planning, reminder services or
invitations for your event sent out, a virtual assistant can help with
all these and more. Q: Why use a VA instead of a secretarial service? A:
Most secretarial services have a pool of employees they utilize to
provide their services. Most of these employees provide one specific
type of service to many clients, or do piece work. With a VA, great attention is
given to your business, how you work, what your preferences are and the
goal(s)you are seeking to achieve. A VA works in a collaborative
relationship with you in order to determine which systems and
procedures to implement in order to help you be more organized, focused
and productive. And we all know that a more productive person is a more
successful person.
Q: Wouldn't I be better off just hiring an employee? A:
Not necessarily. Consider that you will have to pay a salary, possibly
benefits such as insurance and vacation. You may also need to provide
office space, equipment and furniture, not to mention the day to day
management of an employee. With a virtual assistant, you pay only for
the time spent on your project, and any materials required for your
project. As VA's are independent contractors, they pay their own taxes,
their own insurance and they already have fully equipped offices. Q: What is so unique about virtual assistance? A:
Virtual assisting is unique in that you can be located anywhere in the
world and so can a virtual assistant. Remember that the most important
aspect of working with a VA is the establishment of a mutually
beneficial relationship. A VA will spend time getting to know about
you, your business, your strengths, your weaknesses and work with you
to develop and implement systems that will make you more efficient and
productive. If you are successful, then your VA is successful also.
Q: How do I find the right VA for me and my business? A:
Well, the first step is to assess what areas you will need assistance in. Then you will need to do some research.
There are several organizations on the internet that provide listings
of virtual assistants, IVAA (International Virtual Assistants
Association) being one of the most widely recognized. These
organizations will usually provide links to their members' websites
along with a list of the services they provide. IVAA also provides an
RFP system in order to match you up with possible candidates. It will
require some homework on your part, but it will be worth the effort.
Other organizations such as IAVOA (International Association of Virtual
Office Assistants), your local chamber of commerce and other business
networking groups can be sources for finding a VA as well.
Use our assessment form to determine your need for a VA.